Terms & Conditions

Free pack of mixed daffodils when you order a combination of 10 or more of any dahlias in our collection.
While stocks last. Free mixed daffodil pack is 1.5kg when weighed, no cash alternative. Dahlias can be bought in any combination of rooted cuttings, garden ready or tubers. Open to UK addresses only

Terms And Conditions, Acceptable Use and Privacy Policies

 

TERMS AND CONDITIONS

Updated 3rd January 2017

This page (together with our terms of website use below, website acceptable use policy below) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you. 

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site.  Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 8. Every time you wish to order Products, please check these Terms to ensure you understand the Terms which will apply at that time. 

These Terms, and any Contract between us, are only in the English language.

  1. INFORMATION ABOUT US
    1. We operate the website www.nationaldahliacollection.co.uk. We are The National Dahlia Collection, a trading division of Greenyard Flowers UK LTD which is a company registered in England and Wales under company number 03007729 and with its registered office at C/O Duncan & Toplis, Enterprise Way, Pinchbeck, Spalding, Lincolnshire, PE11 3YR, United Kingdom. Our main trading address is Varfell Farm, Long Rock, Penzance, Cornwall, TR20 8AQ, United Kingdom. Our VAT number is GB 656 5049 20
    2. Contacting us if you are a consumer:
      1. To cancel a Contract in accordance with the provisions set out in clause 9 below, you just need to let us know that you have decided to cancel. The easiest way to do this is to send an email to info@nationaldahliacollection.co.uk. You can also contact us by telephone on +44(0)1736 339276 or by post to C/O Univeg UK Ltd, Stephenson Avenue, Pinchbeck, Spalding, Lincolnshire, PE11 3SW, United Kingdom. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. 
      2. If you wish to contact us for any other reason, including because you have any complaints, you can contact us by using the same details set out at clause 1.2(a) above.
      3. If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
    3. Contacting us if you are a business. You may contact us by telephoning +44(0)1736 339276 or by e-mailing us at info@nationaldahliacollection.co.uk. If you wish to give us formal notice of any matter in accordance with these Terms, please see clause 19.3.
  2. OUR PRODUCTS
    1. The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images. 
    2. The packaging of the Products may vary from that shown on images on our site.
    3. All of our Products are subject to availability. If we are unable to supply a particular Product to you, we will have no liability to you. Should any Product that your order be unavailable, and if you have selected “Yes” to receiving an alternative, we will attempt to deliver a substitute Product of equivalent price and quality. We will endeavour to ensure that any substitute matches the Product ordered by colour and flower form, although this may not be possible. If you have any particular request or preferences for matching a substitute by colour, form or height, please ensure that you inform us in the comment box at the time that you place your order. 
  3. USE OF OUR SITE

Your use of our site is governed by our terms of website use below and website acceptable use policy below. Please take the time to read these, as they include important terms which apply to you.

  1. HOW WE USE YOUR PERSONAL INFORMATION

We only use your personal information in accordance with our privacy policy below. Please take the time to read this, as it includes important terms which apply to you.

  1. IF YOU ARE A CONSUMER

This clause 5 only applies if you are a consumer.

    1. If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.
  1. IF YOU ARE A BUSINESS CUSTOMER

This clause 6 only applies if you are a business.

    1. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.
    2. These Terms, our privacy policy below, terms of website use belowand website acceptable use policy belowconstitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter. 
    3. You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or our privacy policy below, terms of website use belowand website acceptable use policy below.
    4. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.
  1. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
    1. Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
    2. After you place an order, you will receive an e-mail from us acknowledging receipt and confirming our acceptance of your order (Order Confirmation). You will also be allocated an order number. The Contract between us will be formed when we send you the Order Confirmation.   
    3. Once your Products have been dispatched, you will receive a further email from us to confirm this (Dispatch Confirmation). 
    4. If we are unable to supply you with a Product (for example because that Product is not in stock or no longer available or because we cannot meet any requested delivery date or because of an error in the price on our site as referred to in clause 13.5) and there are no substitute Products available or you have informed us that you do not wish to receive a substitute Product, we will dispatch any part of your order that can be supplied and refund to you the full amount (including any delivery charges) of those Products that we are unable to supply. 
    5. Any refund will be made on to the credit or debit card or to the Paypal account used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers. 
  2. OUR RIGHT TO VARY THESE TERMS
    1. We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.
    2. Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.
    3. We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements.
    4. If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, we may require you to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
  3. CANCELLATION AND AMENDMENTS
    1. If, for any reason, you wish to cancel or amend your order you may do so at any time before we send you a Dispatch Confirmation. To cancel your order, you just need to let us know that you have decided to cancel. The easiest way to do this is to send an email to info@nationaldahliacollection.co.uk. Alternatively, you may use a copy of the form which is attached at the back of these Terms as a schedule. You can also telephone us on +44(0)1736 339276 or contact us by post to C/O Univeg UK Ltd, Stephenson Avenue, Pinchbeck, Spalding, Lincolnshire, PE11 3SW, United Kingdom. You can contact us in the same way to amend you order. 

If you are e-mailing us or writing to us please include details of your order, including your order number, to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. 

    1. We regret that, given the perishable nature of our Products, you may not cancel your order once we have sent you the Dispatch Confirmation. 
    2. If you cancel your order before the Dispatch Confirmation has been sent, we will refund you the full amount (including any delivery charges) of the Products ordered on to the credit card or debit card or to the Paypal account used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers. Any refunds will be made to you as soon as possible and in any event within 14 days after you inform us of your decision to cancel. 
    3. Please note that we are under a legal duty to supply Products that are in conformity with this Contract. You have legal rights in relation to Products that are faulty or not as described, and clause 15 sets out the terms in this regard. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. 
  1. DELIVERY
    1. Each year we aim to commence deliveries in mid-April and conclude them by End-May. However, the nature of our Products means that a delivery date cannot by guaranteed. You agree that delivery will be made as soon as, in our reasonable opinion, the Products are ready for dispatch. 
    2. Information about the expected delivery date of the Products is included in the “delivery” section of our site. Please check this section of our site from mid-April each year for further information and updates in relation to deliveries. Orders are, ordinarily, dispatched by order number and updates on our site to the expected delivery date will usually be made by reference to order numbers. Once your order has been dispatched, you will receive a Dispatch Confirmation. 
    3. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 18 for our responsibilities when this happens. 
    4. Our Products, as packaged, may not fit through a standard letter box. If no one is available at your address to take delivery, our delivery agent (Royal Mail in the United Kingdom, for example) will leave you a note that the Products have been taken to the premises of our delivery agent, in which case, please contact our delivery agent to rearrange delivery or to arrange collection. You will be responsible for payment of any charge for re-delivery by our delivery agent. 
    5. Delivery of an Order shall be completed when we, or our delivery agent, deliver the Products to the address you gave us, or you collect from either our premises or the premises of our delivery agent, and the Products will be your responsibility from that time. 
    6. It is your responsibility to ensure that the delivery address details that you provide to us are accurate. If, for example, you move house and require delivery to a different address, you must inform us before you receive our Dispatch Confirmation. 
  2. INTERNATIONAL DELIVERY
    1. Outside of the United Kingdom, we deliver to Eire and countries in mainland Europe (International Delivery Destinations).
    2. If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination.  Please note that we have no control over these charges and we cannot predict their amount.  
    3. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
    4. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
  3. PRODUCTS LOST IN TRANSIT
    1. In the unlikely event that your order is lost in transit during the course of delivery, we will endeavour to deliver replacement Products to you as soon as possible. If it is not possible to replace the Products lost in transit, we will provide you with a refund for the price of the Products in full, together with any applicable delivery charges. 
    2. We will refund you on the credit or debit card or to the Paypal account used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers. 
  4. PRICE OF PRODUCTS AND DELIVERY CHARGES
    1. The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 13.5 for what happens if we discover an error in the price of Product(s) you ordered.
    2. Prices for our Products may change from time to time, but changes will not affect any order you have already placed.
    3. The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. 
    4. The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our Postage and Packing page [INSERT HYPERLINK].
    5. Our site contains a number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you in writing to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Product and refund you any sums you have paid.
  5. HOW TO PAY
    1. You can only pay for Products using a Visa or MasterCard debit card, a Visa or MasterCard credit card or Paypal account. 
    2. Payment for the Products and all applicable delivery charges is in advance and will be taken at the time that you place your order. 
    3. We may, at our absolute discretion, accept payment for the Products after delivery has been made to you by extending credit to you. In such circumstances, you will be required to make payment by a specified date. The following provisions will also apply:
      1. The risk in the Products will pass to you upon completion of delivery;
      2. Title to the Products shall not pass to you until we receive payment in full (in cleared funds) for the Products (and any delivery charges), and any other Products (and any delivery charges) supplied to you in respect of which payment has become due, in which case title to the Products shall pass at the time of payment of all such sums;
      3. Time of payment is of the essence;
      4. If you fail to make payment by the specified date, you shall pay interest on the overdue amount at the rate of 4% above the Bank of England’s base rate from time to time. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. You shall pay the interest together with the overdue amount;
      5. You shall pay all amounts due to us in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law). We may at any time, without limiting any other rights or remedies we may have, set off any amount owing to us by you against any amount payable by us to you; and
      6. You shall indemnify us from and against any losses, damages, liability, costs (including legal fees) and expenses which we may suffer or incur as a direct or indirect result of your failure to make payment by a specified date. 
  6. FAULTY PRODUCTS / FAILURE TO MATCH OUR DESCRIPTION
    1. Our Products are carefully packaged and should arrive in good condition. You must inspect our Products immediately upon receipt. If you believe that there is a problem with any Product upon delivery, you must notify us within 7 days of delivery by calling +44(0)1736 339276 or sending an email to info@nationaldahliacollection.co.uk. Given the perishable nature of our Products, should you fail to report to us any problem with a Product within 7 days of delivery, you shall be deemed to have accepted that Product (save for the circumstances set out in clause 15.2 below in relation to trueness to type and failure to match our description).
    2. It is acknowledged that our Products shall flower some time after they have been delivered to you. All Products should flower by no later than 1 September in the year in which they were delivered. If, once a Product has begun to flower, you consider there is a problem with the trueness to type or the Product matching our description (such as an incorrect colour), you must notify us by no later than 30 September in the year that the appropriate Product was delivered to you. Should you fail to report to us any problems with trueness to type or the Product matching our description by 30 September in the year in which the Product was delivered to you, you shall be deemed to have fully accepted that Product.  
    3. Please note that we may require you to provide evidence of any faults or problems with our Products, such as photographs. 
    4. If there is any fault with our Products or they do not match our description, please contact us within the timescales referred to at clauses 15.1 and 15.2 above to discuss your options in relation to: (i) the replacement of the Products; (ii) a price reduction; or (iii) the rejection of the Products and a refund. 
    5. If we replace or you reject any faulty Products or those that do not match our description, we may require you to either: return those Products to us (at our cost); allow us to collect them from you; or destroy them. 
    6. If you reject any faulty Products or those that do not match our description and we provide you with a refund, we will refund the price of the Products in full, together with any applicable delivery charges and any reasonable costs you incur in returning the Products to us. 
    7. We will refund you on the credit or debit card or to the Paypal account used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers. 
  7. OUR LIABILITY IF YOU ARE A BUSINESS

This clause 16 only applies if you are a business customer.

    1. Nothing in these Terms limits or excludes our liability for:
      1. death or personal injury caused by our negligence;
      2. fraud or fraudulent misrepresentation;
      3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
      4. defective Products under the Consumer Protection Act 1987.
    2. Subject to clause 16.1, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
      1. any loss of profits, sales, business, or revenue;
      2. loss or corruption of data, information or software;
      3. loss of business opportunity;
      4. loss of anticipated savings;
      5. loss of goodwill; or
      6. any indirect or consequential loss.
    3. Subject to clause 16.1, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.
    4. Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
  1. OUR LIABILITY IF YOU ARE A CONSUMER

This clause 17 only applies if you are a consumer.

    1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this Contract.
    2. We only supply the Products for domestic and private use. You agree not to use the Product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    3. We do not in any way exclude or limit our liability for:
      1. death or personal injury caused by our negligence;
      2. fraud or fraudulent misrepresentation;
      3. any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); 
      4. any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
      5. defective Products under the Consumer Protection Act 1987.
  1. EVENTS OUTSIDE OUR CONTROL
    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 18.2.  
    2. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
    3. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
      1. we will contact you as soon as reasonably possible to notify you; and
      2. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. 
    4. You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, we may require you to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
  2. COMMUNICATIONS BETWEEN US
    1. When we refer, in these Terms, to “in writing”, this will include e-mail.
    2. If you are a consumer you may contact us as described in clause 1.2. 
    3. If you are a business
      1. Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail.
      2. A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or if sent by e-mail, one Business Day after transmission.
      3. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. 
      4. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
  3. OTHER IMPORTANT TERMS
    1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on this webpage if this happens.
    2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. 
    3. This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. 
    4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
    5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. 
    6. If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
    7. If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. 
    8. If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).
  • Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)

To The National Dahlia Collection, C/O Univeg UK Ltd, Stephenson Avenue, Pinchbeck, Spalding, Lincolnshire, PE11 3SW, United Kingdom.

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods,

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

ACCEPTABLE USE POLICY

This acceptable use policy sets out the terms between you and us under which you may access our website www.nationaldahliacollection.co.uk (our site). This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use.

www.nationaldahliacollection.co.uk is a site operated by The National Dahlia Collection, a trading division of Greenyard Flowers UK LTD (“we” or “us”). We are registered in England and Wales under company number 03007729 and have our registered office at C/O Duncan & Toplis, Enterprise Way, Pinchbeck, Spalding, Lincolnshire, PE11 3YR, United Kingdom. Our main trading address is Varfell Farm, Long Rock, Penzance, Cornwall, TR20 8AQ, United Kingdom. Our VAT number is GB 656 5049 20.

Greenyard Flowers UK LTD is part of the Greenyard Foods Group. You can find further information about Greenyard Foods at www.greenyardfoods.com

PROHIBITED USES

You may use our site only for lawful purposes.  You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards. Our content standards are set out below. 
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.
  • Not to access without authority, interfere with, damage or disrupt:
  • any part of our site;
  • any equipment or network on which our site is stored; 
  • any software used in the provision of our site; or 
  • any equipment or network or software owned or used by any third party.

INTERACTIVE SERVICES

We may from time to time provide interactive services on our site, including, without limitation, chat rooms and bulletin boards (interactive services).

Where we do provide any interactive services, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. 

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Minors who are using any interactive service should be made aware of the potential risks to them. 

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

CONTENT STANDARDS

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it. 

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

  • Be accurate (where they state facts).
  • Be genuinely held (where they state opinions).
  • Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

  • Contain any material which is defamatory of any person.
  • Contain any material which is obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material.
  • Promote violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
  • Give the impression that they emanate from us, if this is not the case.
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

SUSPENSION AND TERMINATION

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site.  When a breach of this policy has occurred, we may take such action as we deem appropriate.  

Failure to comply with this acceptable use policy constitutes a material breach of the terms of website use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

CHANGES TO THE ACCEPTABLE USE POLICY

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

CONTACT

We can be contacted at The National Dahlia Collection, C/O Univeg UK Ltd, Stephenson Avenue, Pinchbeck, Spalding, Lincolnshire, PE11 3SW, United Kingdom or info@nationaldahliacollection.co.uk.

TERMS OF WEBSITE USE

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

TERMS OF WEBSITE USE

This terms of use (together with the documents referred to in it) tells you the terms on which you may make use of our website www.nationaldahliacollection.co.uk (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference. 

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. 

If you do not agree to these terms of use, you must not use our site.

OTHER APPLICABLE TERMS

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our privacy policy (below), which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. 
  • Our acceptable use policy which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.
  • Our cookie policy https://nationaldahliacollection.co.uk/cookie-policy, which sets out information about the cookies on our site.

If you purchase goods from our site, our terms and conditions of supply https://nationaldahliacollection.co.uk/delivery will apply to any such sales. 

INFORMATION ABOUT US

www.nationaldahliacollection.co.uk is a site operated by The National Dahlia Collection, a trading division of Greenyard Flowers UK LTD (“we“). We are registered in England and Wales under company number 03007729 and have our registered office at C/O Duncan & Toplis, Enterprise Way, Pinchbeck, Spalding, Lincolnshire, PE11 3YR, United Kingdom. Our main trading address is Varfell Farm, Long Rock, Penzance, Cornwall, TR20 8AQ, United Kingdom. Our VAT number is GB 656 5049 20.

Greenyard Flowers UK LTD is part of the Greenyard Foods Group. You can find further information about Greenyard Foods at www.greenyardfoods.com

CHANGES TO THESE TERMS

We may revise these terms of use at any time by amending this page. 

Please check this page from time to time to take notice of any changes we have made, as they are binding on you. 

CHANGES TO OUR SITE

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

ACCESSING OUR SITE

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

YOUR ACCOUNT AND PASSWORD

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at The National Dahlia Collection, C/O Univeg UK Ltd, Stephenson Avenue, Pinchbeck, Spalding, Lincolnshire, PE11 3SW, United Kingdom or info@nationaldahliacollection.co.uk.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

NO RELIANCE ON INFORMATION

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

LIMITATION OF OUR LIABILITY

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied. 

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site. 

If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by us to you, which will be set out in our terms and conditions of supply https://nationaldahliacollection.co.uk/tscs.

UPLOADING CONTENT TO OUR WEBSITE

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our acceptable use policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but by uploading content to our site you agree to grant us and other users of the site a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our acceptable use policy.

The views expressed by other users on our site do not represent our views or values.

You are solely responsible for securing and backing up your content.

VIRUSES

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

LINKING TO OUR SITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our acceptable use policy.

If you wish to make any use of content on our site other than that set out above, please contact The National Dahlia Collection, C/O Univeg UK Ltd, Stephenson Avenue, Pinchbeck, Spalding, Lincolnshire, PE11 3SW, United Kingdom or info@nationaldahliacollection.co.uk.

THIRD PARTY LINKS AND RESOURCES IN OUR SITE

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

APPLICABLE LAW

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

TRADE MARKS

The following trade marks are UK registered trade marks of members of the Greenyard Foods Group of companies. You are not permitted to use them without our approval (or the approval of the appropriate member of the Greenyard Foods Group), unless they are part of material that you are using as permitted in the “Intellectual Property Rights” section above.

CONTACT US

We can be contacted at The National Dahlia Collection, C/O Univeg UK Ltd, Stephenson Avenue, Pinchbeck, Spalding, Lincolnshire, PE11 3SW, United Kingdom or info@nationaldahliacollection.co.uk.

Thank you for visiting our site.

PRIVACY POLICY

The National Dahlia Collection, a trading division of Greenyard Flowers UK LTD, (“we“) are committed to protecting and respecting your privacy.

This policy (together with our terms of website use https://nationaldahliacollection.co.uk/tscs and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.nationaldahliacollection.co.uk you are accepting and consenting to the practices described in this policy. 

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Greenyard Flowers UK LTD of C/O Duncan & Toplis, Enterprise Way, Pinchbeck, Spalding, Lincolnshire, PE11 3YR, United Kingdom. 

Greenyard Flowers UK LTD is part of the Greenyard Foods Group. You can find further information about Greenyard Foods at www.greenyardfoods.com

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

  • Information you give us. You may give us information about you by filling in forms on our site www.nationaldahliacollection.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to any of our services, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph. 
  • Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
  • technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; 
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. 
  • Information we receive from other sources. We may receive information about you if you use (i) any of the other websites that we or any member of the Greenyard Foods Group operate or (ii) the other services we or any member of the Greenyard Foods Group provide. In this case we, or the relevant member of the Greenyard Foods Group, will have informed you that this information may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our cookie policy https://nationaldahliacollection.co.uk/cookie-policy.

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

  • Information you give to us. We will use this information:
  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • to provide you, or permit other members of the Greenyard Foods Group to provide you, with information about goods or services offered by the Greenyard Food Group that we feel may interest you. If you do not want us to use your data in this way, or to pass your details on to other members of the Greenyard Foods Group for marketing purposes, please contact us at The National Dahlia Collection, C/O Univeg UK Ltd, Stephenson Avenue, Pinchbeck, Spalding, Lincolnshire, PE11 3SW, United Kingdom;
  • to provide you, or permit selected third parties to provide you, with information about goods or services that we feel may interest you. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes please contact us at The National Dahlia Collection, C/O Univeg UK Ltd, Stephenson Avenue, Pinchbeck, Spalding, Lincolnshire, PE11 3SW, United Kingdom;
  • to notify you about changes to our service; 
  • to ensure that content from our site is presented in the most effective manner for you and for your computer. 
  • Information we collect about you. We will use this information:
  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer; 
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; 
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
  • Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

DISCLOSURE OF YOUR INFORMATION

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. As noted above, we are part of the Greenyard Foods Group and you can find further information about Greenyard Foods at www.greenyardfoods.com.

We may also share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site. 
  • Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If The National Dahlia Collection, Greenyard Flowers UK LTD or any member of the Greenyard Foods Group (including the entire Group itself) or substantially all of their assets are acquired by a third party, in which case personal data held by them about their customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of website use https://nationaldahliacollection.co.uk/tscs or terms and conditions of supply https://nationaldahliacollection.co.uk/delivery and other agreements; or to protect the rights, property, or safety of The National Dahlia Collection, Greenyard Flowers UK LTD or any member of the Greenyard Foods Group, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored by us on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing at any time by contacting us at The National Dahlia Collection, C/O Univeg UK Ltd, Stephenson Avenue, Pinchbeck, Spalding, Lincolnshire, PE11 3SW, United Kingdom.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates or members of the Greenyard Foods Group. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request should be sent to The Data Protection Officer, The National Dahlia Collection, C/O Univeg UK Ltd, Stephenson Avenue, Pinchbeck, Spalding, Lincolnshire, PE11 3SW, United Kingdom, together with a cheque in the sum of £10.00 made payable to “Greenyard Flowers UK LTD”. This fee is to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to The National Dahlia Collection, C/O Univeg UK Ltd, Stephenson Avenue, Pinchbeck, Spalding, Lincolnshire, PE11 3SW, United Kingdom.